HyperIn brings a game-changing solution for shopping mall management: how you MANAGE shopping malls, MONETIZE mall space and CONNECT with consumers visiting your mall. For further information, please visit www.hyperin.com.
We are now looking for an Operations Specialist to join HyperIn Operations team in Helsinki. The Operations team is responsible for HyperIn customer service in all its forms, from service delivery projects and service desk operations to web application development and daily maintenance work. In our Operations team, you get to work with major shopping mall owners and their mall management, marketing and tenants.
As an Operations Specialist, you participate in different types of projects in the customer interface (including delivery projects of HyperIn services), consult customers on solutions related to HyperIn services and help in customer support. You constantly work towards improving HyperIn customer service processes and have a key role in making sure that our customers are satisfied with HyperIn services.
We are looking for a candidate who has:
- Experience of working directly with customers and is passionate about customer satisfaction
- Excellent time and task management skills
- At least 1-2 years of previous work experience
- Good problem-solving skills
- Excellent writing and communication skills in Finnish
- Excellent writing and communication skills in English, Swedish and other languages considered a plus
- Interest in learning new technologies and new skills
You are the right candidate for us if, in addition to the above, you are a "hands-on" type of a person who is not afraid to step outside comfort zone and are driven, energetic and care about the quality of your work. Even better if you understand software business and development and / or retail real estate business.
Depending on your background, we can tailor the role to suit your level of experience and strengths and can also include other tasks and responsibilities in your job description.
If this sounds like a job for you, please let us know about you and send your application and CV (including salary request) to firstname.lastname@example.org by Friday, 7 April, 2017.